Privacy Policy — Customers
Effective date: 2026-04-20 Controller: Quata Digital Enterprise (trading as Abaqwa), Veterinary Junction, Bamenda, North West Region, Cameroon Privacy contact: info@abaqwa.com
This policy explains what personal data Abaqwa collects about you when you use the App, why we collect it, and your rights over it.
1. What we collect
- Identity: full name, phone number, email, profile photo (if provided).
- Verification: national ID or passport image when withdrawing from the wallet above a threshold.
- Location: device GPS during a booking session (pickup/drop), and approximate city when browsing.
- Device: model, OS version, IP address, app version, FCM push token.
- Booking history: rides, parcels, hotel stays, payment method, amount, ratings given/received.
- Payments: Mobile-Money phone number or masked card details (stored by our gateway partner QuataPay, not by us).
- Communications: support tickets, chat with drivers/hotels through the App.
2. Why we use it
- To operate the Services you request and deliver bookings.
- To calculate fares, commissions and refunds.
- To detect fraud, duplicate accounts and abusive use.
- To send transactional messages (OTP, receipts) and, with consent, promotional push.
- To comply with legal obligations (tax, law enforcement orders).
- To improve the App (aggregated analytics only).
3. Legal basis
Depending on jurisdiction we rely on:
- Performance of contract — to fulfil your booking.
- Legitimate interest — to secure the platform, prevent fraud and improve features.
- Consent — for marketing push, location tracking outside an active trip, and biometric unlock.
- Legal obligation — tax records, KYC above thresholds.
4. Sharing
We share the minimum necessary data with:
- The Provider performing your booking (name, pickup/drop, phone — masked where possible).
- Payment processors: QuataPay, MTN MoMo, Orange Money.
- Cloud hosting: our servers and their sub-processors.
- Government agencies if legally compelled.
- Our professional advisors, under confidentiality.
We do not sell your data to third-party advertisers.
5. International transfers
Some of our processors operate outside Republic of Cameroon. Where data leaves the country, we rely on the processor's own security commitments and contractual safeguards.
6. Retention
- Bookings & financial records: 10 years (tax requirement).
- Account profile: until you delete your account, then 90 days in soft-delete.
- Support chats: 2 years.
- Location traces: 60 days for completed trips, then aggregated.
- OTP codes: 10 minutes.
7. Your rights
You can, at any time:
- Access the data we hold about you (Profile → Download my data).
- Correct inaccurate data (Profile → Edit).
- Delete your account (Profile → Delete account). Some records are retained for legal reasons.
- Withdraw consent for marketing push (Settings → Notifications).
- Object to processing, where we rely on legitimate interest.
- Lodge a complaint with the data protection authority of Republic of Cameroon.
Send any request to info@abaqwa.com. We respond within 30 days.
8. Security
All traffic between App and server uses TLS 1.2+. Passwords are hashed with bcrypt. PIN codes are stored as bcrypt hashes on-device. We maintain internal role-based access controls and audit logs.
9. Children
The Services are not directed at children under 18. If you believe a minor has given us personal data, contact info@abaqwa.com and we will remove it.
10. Changes
Material changes will be announced in-app and by email at least 14 days before taking effect.
11. Contact
info@abaqwa.com — or write to Veterinary Junction, Bamenda, North West Region, Cameroon.