How do I book a ride on Abaqwa?

Open the Abaqwa customer app, tap “Ride”, choose your pickup and drop-off points, then confirm. Abaqwa matches you with the nearest driver.

You can pay with mobile money (MTN MoMo, Orange Money), a Visa / Mastercard card via QuataPay, or your in-app Abaqwa Wallet.

Where can I use Abaqwa?

Most Abaqwa services can be used anywhere in Cameroon. Parcel delivery and errands are available in Bamenda at launch.

How do I become a driver or hotel partner?

Download Abaqwa Driver or Abaqwa Merchant, sign up with your phone number, and complete the KYC checklist. Our team reviews every application before you go live.

Customer Terms of Service

Effective date: 2026-10-09 Operator: Quata Digital Enterprise (trading as Abaqwa) ("Abaqwa", "we", "us") Registered office: Veterinary Junction, Bamenda, North West Region, Cameroon Contact: info@abaqwa.com

By creating an account or using the Abaqwa mobile application (the "App") you agree to these Terms. If you do not agree, do not use the App.

1. Definitions

Services — ride-hailing, parcel delivery, intercity trips, bus booking, hotel booking and vehicle rental offered through the App.
Provider — the driver, company, hotel or vehicle owner fulfilling a booking.
Platform fee — the amount retained by Abaqwa per booking.
Wallet — the in-app balance you top up, use to pay, or request refunds to.

2. Eligibility

You must be at least 18 years old and legally able to contract. A phone number verifiable by OTP is required.

3. The App's role

Abaqwa is a technology platform that connects you with independent Providers. Except where we explicitly act as merchant of record, we are NOT the party supplying transport or accommodation. Providers alone are responsible for the quality, safety and timing of the Service they perform.

4. Bookings and payments

4.1. Quoted prices are computed at booking time from rate cards, zone rules and any active surge. The final fare may adjust for:

Actual distance / weight / nights
Driver-reported wait time or extra stops
Cleaning or damage fees (rental)

4.2. Payment methods: wallet top-up, Mobile Money (MTN, Orange), card (via QuataPay) or cash-on-service where enabled.

4.3. All prices are in Central African CFA Francs (XAF) unless stated.

4.4. Paying or adding money by Mobile Money adds a fee of 1.3% of the amount, shown before you confirm. The fee goes to the payment provider and is not refunded. Paying from your Abaqwa wallet or your QuataPay wallet has no fee.

5. Cancellations

See our separate Cancellation & Refund Policy. In summary:

A ride is free to cancel until a driver accepts it. If you cancel a ride after a driver has accepted it, a cancellation fee of 15% of the booked fare is charged from your Abaqwa wallet.
A parcel is free to cancel before pickup.
Hotel cancellations follow the policy shown at booking (property-specific).
Bus / intercity cancellations are allowed until a cut-off before departure.
Car rental:
- Cancel more than 24 hours before the start time: free. Between 24 and 6 hours before: 25% of the fare is kept. Less than 6 hours before: 75% of the fare is kept. The rest is refunded to your Abaqwa wallet.
- The car can be collected from 12 hours before the start time until 24 hours after it.
- Your rental ticket shows a pickup code. Give it to the rental company only when you collect the car: it is how the handover is recorded.
- If you do not collect the car, the rental company first tries to reach you. If it cannot, it can record a no-show from 2 hours after the start time: 75% of the fare is kept and 25% is refunded to your Abaqwa wallet.
- If an amount is held in your Abaqwa wallet because you chose to drive yourself, these charges are taken from that amount instead, and the whole fare is refunded.
- If the rental company does not record the return of the car, the rental is completed automatically 24 hours after its end time, unless you or the rental company report a problem to support before then.
- Any security deposit is collected directly by the rental company at pickup and returned by it at return. Abaqwa does not hold it.

6. User obligations

You agree to:

Provide accurate, current information.
Treat Providers and their property with respect.
Not use the App for illegal goods, weapons, hazardous materials or harassment.
Not attempt to reverse-engineer, scrape or resell access to the App.

7. Ratings & reviews

You grant us a non-exclusive licence to display your ratings and review text (with your first name and first initial of your last name) to other users.

8. Wallet terms

Funds in your Abaqwa Wallet are not a bank deposit, earn no interest, and can be withdrawn to a Mobile Money or bank account in your name. A minimum withdrawal amount may apply and processing takes up to 3 business days.

9. Our liability

To the maximum extent allowed by law, our total liability arising out of or relating to these Terms is limited to the fees you paid us during the 3 months before the event giving rise to the claim.

We are not liable for indirect, consequential or punitive damages.

10. Suspension & termination

We may suspend or close an account that:

Breaches these Terms or applicable law.
Has 3 or more confirmed safety complaints in a 90-day window.
Engages in fraud, chargebacks or abusive behaviour against Providers.

You may close your account at any time from Profile → Delete account.

11. Changes to these Terms

We may update these Terms. Material changes will be notified in-app and by email at least 14 days before they take effect. Continued use after the effective date means acceptance.

12. Governing law

These Terms are governed by the laws of Republic of Cameroon. Disputes will be referred to the High Court, Bamenda.

13. Contact

Questions about these Terms: info@abaqwa.com.

Customer Terms of Service

By creating an account or using the Abaqwa mobile application (the "App") you agree to these Terms. If you do not agree, do not use the App.

1. Definitions

Services — ride-hailing, parcel delivery, intercity trips, bus booking, hotel booking and vehicle rental offered through the App.

Provider — the driver, company, hotel or vehicle owner fulfilling a booking.

Platform fee — the amount retained by Abaqwa per booking.

Wallet — the in-app balance you top up, use to pay, or request refunds to.

4. Bookings and payments

4.1. Quoted prices are computed at booking time from rate cards, zone rules and any active surge. The final fare may adjust for:

Actual distance / weight / nights

Driver-reported wait time or extra stops

Cleaning or damage fees (rental)

4.2. Payment methods: wallet top-up, Mobile Money (MTN, Orange), card (via QuataPay) or cash-on-service where enabled.

4.3. All prices are in Central African CFA Francs (XAF) unless stated.

5. Cancellations

See our separate Cancellation & Refund Policy. In summary:

A ride is free to cancel until a driver accepts it. If you cancel a ride after a driver has accepted it, a cancellation fee of 15% of the booked fare is charged from your Abaqwa wallet.

A parcel is free to cancel before pickup.

Hotel cancellations follow the policy shown at booking (property-specific).

Bus / intercity cancellations are allowed until a cut-off before departure.

Car rental:

Cancel more than 24 hours before the start time: free. Between 24 and 6 hours before: 25% of the fare is kept. Less than 6 hours before: 75% of the fare is kept. The rest is refunded to your Abaqwa wallet.
The car can be collected from 12 hours before the start time until 24 hours after it.
Your rental ticket shows a pickup code. Give it to the rental company only when you collect the car: it is how the handover is recorded.
If you do not collect the car, the rental company first tries to reach you. If it cannot, it can record a no-show from 2 hours after the start time: 75% of the fare is kept and 25% is refunded to your Abaqwa wallet.
If an amount is held in your Abaqwa wallet because you chose to drive yourself, these charges are taken from that amount instead, and the whole fare is refunded.
If the rental company does not record the return of the car, the rental is completed automatically 24 hours after its end time, unless you or the rental company report a problem to support before then.
Any security deposit is collected directly by the rental company at pickup and returned by it at return. Abaqwa does not hold it.